client relationships
'When it comes to just about anything that matters in life,' wrote Brian Van Bower to open his June 1999 Aqua Culture column, 'the difference between success and failure is often your mindset and the attitude you bring to each situation, event or occasion. 'That's a huge generalization,' he added, 'but it's something I consider each and every time I prepare myself for
This story starts with a tree falling in the forest. It wasn't just any tree: It was a huge locust that had stood next to what is now my driveway for years beyond reckoning, and when it came down it did its best to take a tangle of utility lines with it. I wasn't there when all of this happened, but I returned soon thereafter and saw the lingering effects: The utility companies had done a wonderful job of cutting away portions of the tree that had fallen onto the wires and had effectively cleared the road, but
As a pool designer, my preference is to sit down with prospective clients, listen to what they have to say about a pending project and, working with their ideas, the site and the budget, come up with a program that makes all of us happy and proud. For the most part, that's the way things go for me these days. But I also know that, on certain occasions, it's necessary to go with the flow. In the project covered here, for example, a super-affluent property owner had called on a respected architect to
As I write this on May 10, we're two weeks into a major renovation of our home of 30 years. Various demolition, foundation, framing, flooring, cabinet and roofing contractors will be redoing the kitchen from top to bottom while adding about 65 square feet to its space by
Each custom design project is, of course, different from any other. The client may be a known quantity, but the site and the budget won't be and, as professionals, we always end up responding to unique sets of variables with eyes wide open. In the first part of this series, we looked at the disembodied details and components that made up one of these unique design packages. Starting with this part and continuing into the next, we'll examine at what was involved in assembling that particular set of features and, in this article, look specifically at how my collaboration with the client proceeded from initial contact to acceptance of a preliminary design. Obviously, what I'll describe here is
