client relationships
Mike Gannon is always gratified when a do-it-yourself pond owner trusts him enough to seek his professional help. But as he relates in introducing this video on one such transformation, there's a single point he keeps very much in mind as he approaches the various tasks at hand.
If you don't prepare your clients for what will almost certainly happen to the appearance of this flashy form of decking and coping, writes Paolo Benedetti, you can find yourself facing unpleasant consequences -- from encounters with peevish homeowners to meetings with their attorney.
Through the years, we've worked on lots of projects in remote locations all around the world, from Sri Lanka to Bermuda. In a few instances, we've worked without any site visits - but our strong preference is to see where we're working: It helps move our process along if we get the lay of the land and have the opportunity to meet with clients or architects or property representatives on site. The reasons for this preference are obvious: We draw ideas from what we see, nail down a sense of scale and proportion and head to the drawing board armed with
When it happens this way, it's truly special. The clients had seen my work and had been so impressed that they said they didn't want to "sway" me in one direction or another by offering their own design ideas and suggestions. Almost as important, they had the wherewithal to set me loose in pursuit of what I thought should be done throughout the entire space - everything from the watershapes and the outdoor kitchen to the plants and furnishings and small decorative details. As I discovered and they already
'When I teach seminars on watershape design,' wrote Brian Van Bower in opening his Aqua Culture column ten years ago, 'I always emphasize the importance of having a list of questions to ask prospective clients during initial conversations. It's a point that always seems to ignite discussion - and it usually ends up with someone in the audience asking me to provide such a document for general use. 'I always refuse to do so, not because I
