Easing Troubled Waters
Just think about what can happen if a customer seeks compensation for some problem that has arisen in the course of installing a watershape:  Whether the complaint is
Where Streams Live
As I see it, there are six main types of watershapes:  pools, spas, fountains, ponds, waterfalls and streams.  Although there is tremendous variety within each category, I think most of us in the business would put pools, spas and fountains in one sub-group and ponds, waterfalls, and streams in another. Obviously, there's room for overlapping here - waterfalls installed with pools, for example, or fountains in the middle of ponds.  The key distinction for me, however, is the closeness with which a pond, waterfall or stream must imitate
Easier by Analogy
Several years ago, I was asked to conduct a seminar on basic electricity for the members of a small homeowners' association.  They were working their way alphabetically through the various trade disciplines with which a homeowner might come in contact.  As I recall, they had covered attic fans, brickwork, cabinetry, carpeting, decks and doors at previous meetings.  I learned that I was to be followed in coming months by fences, fireplaces and
Searching for Style
Among the most complicated tasks you'll encounter in designing a watershape is determining your clients' style and how it applies to the project. How important is it to know what style they want?  That's a complicated
Client Collaborations
One of the most critical moments in the life of any watershaper occurs when he or she meets prospective clients face to face for the first time.  This is when jobs are won or lost - and, more significant, the point at which watershaper and clients begin what can become a long and fruitful relationship. I'll state right up front that I do not approach my initial customer meetings with the idea of walking out with a signed contract and a check.  Instead, I go in trying to do what I can to help clients realize their dream of becoming owners of a quality watershape.  Whether I end up
Arriving at Common Ground
There was a time not long ago when the thought processes of swimming pool and spa designers and contractors stopped at the edge of the deck - or even at the
A Passion for Ponds
Waterfeatures may well be the hottest thing in landscaping today, and the reason is simple:  No other landscape detail captures all the senses the way moving water does.  I don't get the impression that people sit around for hours watching their tulips grow, for example, but I know for a fact that people who have ponds in their yards will sit for hours, with others or in solitude, drinking in the scene and communing with the koi and the water lilies. In that sense, ponds have more to offer than the average waterfeature:  A pond's live component adds interest and touches of tranquility that work in countless settings, from backyards and corporate offices to dining terraces and the common areas in apartment complexes.  The possibilities are
Hydraulics in Hot Water
Of all the features associated with inground swimming pools, attached spas almost certainly have the most complex designs.  Achieving proper hydrotherapy-jet action requires the interweaving of air lines, water lines, fittings, jets and associated pumps, blowers and motors in a way that delivers results the customer wants and expects.  And making mistakes is definitely costly:  Once the plumbing is set in concrete, there's no easy way of turning back. The bottom line:  You have to get it right the first time! Yes, you can adjust inground systems, but it usually involves ripping out expanses of decking and chunks of the spa shell at the very least - definitely not activities that breed customer satisfaction.  It's a high-stakes game, but all too often I see pool builders take an ill-advised roll of the dice by not doing the work ahead of time to make sure the
Public Forms and Functions
These aren't our parents' public pools. Whether run by a city or by a county, these recreational facilities are now subject to a new set of rules in response to evolving consumer demand and the growing popularity of elaborate waterparks.  The inert, rectangular pools of years past - ten or 12 feet deep at one end, three or four feet deep at the other - are fast being replaced by multi-faceted, multi-purpose, quasi-organic forms that appeal to users of all ages and abilities. The new designs incorporate large
Powerful Grounds
If you're in the business of digging holes, lining them with steel and concrete and then filling them with water, you need to know that the ground will support the structures.  That's particularly true of hillside areas, but the same can be said of areas with high water tables, expansive soils or improperly compacted fill - to name just a few. We've all heard the horror stories of distressed vessels, including pools and spas out of level, significant structural shell cracks and differential movement between the decking and the shell.  As we see it, part of the problem is that many pools are simply built with too low a structural tolerance for the stresses to which they