rapport

'When I teach seminars on watershape design,' wrote Brian Van Bower in opening his Aqua Culture column ten years ago, 'I always emphasize the importance of having a list of questions to ask prospective clients during initial conversations.  It's a point that always seems to ignite discussion - and it usually ends up with someone in the audience asking me to provide such a document for general use. 'I always refuse to do so, not because I