client relationships
Some pool builders think of a project as a one-shot deal: You install the watershape and move along. Others put in the pool, then generate longer-term revenue with service and maintenance work. But there are still others who focus on understanding the lifestyles of their clients and find ways to continue to act as their contractors, year after year, as the original project is gradually upgraded, updated and remodeled. We at All Seasons Pools (Orland Park, Ill.) count ourselves among the third group of builders and capitalize on
As I suggest at the start of the video linked below, one of the most important decisions made by a soon-to-be poolowner has to do with the tile and coping: Among all project components, these are generally the ones that stand out most in visual and aesthetic terms, so we do all we can to persuade our clients to choose wisely among all available possibilities. While we do tend to set them a little loose with this part of the process, we’re also
In Part 1 of this article, we explored the nature and variety of the possible disagreements that can arise when couples really get down to the business of saying what they want in a backyard watershape or landscape project. (To see that item, click here.) These conflicts can be
Back in the November/December 2001 issue of WaterShapes, David Tisherman wrote a manifesto urging pool-industry professionals as well as watershapers from related trades to elevate their games – especially with respect to matters of design and presentation. ‘Here’s the unvarnished truth,’
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