client relationships
Generally speaking, the folks who visit botanical gardens fall into two categories. The first includes local residents who can best be described as garden enthusiasts - the sort who visit monthly, weekly or even daily to follow the lifecycles of favorite trees, shrubs and plants and can spend countless hours observing the diurnal operations of flowers or of the birds who come and go as a year progresses. The second group, generally larger and often much larger, includes local residents who stop by the gardens only when
This project came my way as a lot of them have through the years: A landscape contractor had been tasked with organizing things on a large estate property and called me in to work with the homeowners on the pond they wanted. During our first meeting on site, I took an immediate liking to the couple, and she in particular had bountiful ideas about what she wanted. As we walked the estate together that day, she pointed toward the boggy depression at the edge of the property where we'd be placing the pond - quite close to a community bridle path - and said she wanted
As an engineering-oriented designer/builder, I know that it simplifies a project if I'm working with like-minded clients: They tend to listen well and get a quick grip on crucial details that have an influence on the outcome. They also tend to operate on the conservative side of the construction spectrum, preferring not to take unnecessary risks for themselves or their families, friends and neighbors. In the project discussed here, not only was the client an engineering and general contractor, but he and his wife were successful real estate investors with extensive holdings. As a result, they had the wherewithal, knowledge and desire to have the pool and spa behind their San Diego-area home stay put on the middle of a long
I've hesitated to bring it up, but you may recall that, last May, I wrote about finally getting around to updating our vintage-1983 pool and spa with a new interior finish and some cosmetic and equipment upgrades. I had every good intention of following through and indeed made some
As we were wrapping up a WaterShapes article called "Working at Water's Edge" back in the fall of 2018, it occurred to me that there was another story to be told about one of the projects highlighted in the text. In that article (click here), a pool I wrote about was set up on the edge of a large, manmade lake. I briefly noted that I'd been called to the site as a consultant after having seen the place several years earlier as a designer/builder who hadn't won the contract. In this article, I'll go back to my initial contacts with the client and tell a fuller story of a trying relationship that, slowly and with great difficulty,
It all started in the years following World War II, when large parcels of undeveloped suburban land were carved into tracts in which, all too often, as many homes as possible were included to accommodate huge population influxes. In a nutshell, this is why so many of the lots in places like southern California are relatively small. We do lots of our work in these "bedroom communities," and I wish I had a nickel for every time I've been asked to shoehorn full-featured pools and spas into tiny backyards with limited access. It can be done - we at Aqua-Link Pools & Spas (Carlsbad, Calif.) frequently tackle small-yard projects - but each of them carries
