trust

Deficits of Trust

The Harvard Business Review recently published results of an interesting survey: Overall, they said, some 75 percent of those contacted reported diminishing trust in U.S. business managers and their companies; moreover, their faith in educational institutions, product suppliers and government is on the decline as well – but not to quite such an extent. It all seems gloomy and pessimistic, but I couldn’t be surprised by the findings. In fact, I can

Trust Matters

I’ve spent some time in the past couple months looking for a good book about trust. I ran into some stinkers along the way, with many of them impressing me with how boring and preachy they could be. But I never had that kind of reaction to The Little Teal Book of Trust by Jeffrey Gitomer (Pearson Education, 2008): I’m a big fan of his (you may recall that I wrote about his Little Red Book of Selling in March 2008) and have always liked the way he manages to