etiquette

It's amazing how many people I meet in the course of my day-to-day life who do not embrace the basic idea that the single most important part of doing business is how they interact with current and prospective clients.  Way too often, I'll run into someone - usually an employee, but sometimes (and shockingly) a manager or owner - who just doesn't have a clue or really doesn't seem to care. This happens so often, in fact, that I find my patience growing shorter with the laziness, incompetence or downright rudeness I encounter.  It's gotten to the point where I'm