clients
Last time, I described (at great length, as you may have noticed) what happens in the time between my initial phone conversation with clients and a point just ahead of my formal presentation of a design. It's an involved process that uses all of the information I've gleaned from my clients about what they want, what they think they need and what they ultimately expect to have in their backyard environments. It's about understanding the underlying circumstances, deciding what should be done and, finally, assembling all of that insight into a
Last time, I described (at great length, as you may have noticed) what happens in the time between my initial phone conversation with clients and a point just ahead of my formal presentation of a design. It's an involved process that uses all of the information I've gleaned from my clients about what they want, what they think they need and what they ultimately expect to have in their backyard environments. It's about understanding the underlying circumstances, deciding what should be done and, finally, assembling all of that insight into a
In this business, there's no avoiding the fact that you have to be able to work with people. That may seem an obvious point, but if you're like me and tend toward the shy side, stepping out of your shell to work with others is not always easy. I've always admired those with easy-going social skills, but I've never been one of them - and I know in this industry that I'm far from alone. In my case, I've found my way around my basic tendencies by taking advice I've found to be incredibly helpful in my work with clients as well as in my relationships with sub-contractors and fellow employees. That advice comes from one of the true classics of 20th-century American publishing, none other than Dale Carnegie's How to Win Friends and Influence People. If you're not familiar with this volume beyond its name, you might be impressed by the fact that Carnegie's seminal self-help book was first published in
