I've had the pleasure over the past few years of working with a client who ultimately has become a good friend - and with whom I created a very unique garden. The process of designing the space was lengthy, but it afforded me time to truly understand my client and her wants. As we progressed, many issues arose that needed to be addressed; over time and at many points, patience was indeed a virtue. Her yard had existing structures as well as large Eucalyptus, Pittosporum and Chorisia trees and other plantings along with
Just think about what can happen if a customer seeks compensation for some problem that has arisen in the course of installing a watershape: Whether the complaint is
As I see it, there are six main types of watershapes: pools, spas, fountains, ponds, waterfalls and streams. Although there is tremendous variety within each category, I think most of us in the business would put pools, spas and fountains in one sub-group and ponds, waterfalls, and streams in another. Obviously, there's room for overlapping here - waterfalls installed with pools, for example, or fountains in the middle of ponds. The key distinction for me, however, is the closeness with which a pond, waterfall or stream must imitate
Several years ago, I was asked to conduct a seminar on basic electricity for the members of a small homeowners' association. They were working their way alphabetically through the various trade disciplines with which a homeowner might come in contact. As I recall, they had covered attic fans, brickwork, cabinetry, carpeting, decks and doors at previous meetings. I learned that I was to be followed in coming months by fences, fireplaces and
Among the most complicated tasks you'll encounter in designing a watershape is determining your clients' style and how it applies to the project. How important is it to know what style they want? That's a complicated
One of the most critical moments in the life of any watershaper occurs when he or she meets prospective clients face to face for the first time. This is when jobs are won or lost - and, more significant, the point at which watershaper and clients begin what can become a long and fruitful relationship. I'll state right up front that I do not approach my initial customer meetings with the idea of walking out with a signed contract and a check. Instead, I go in trying to do what I can to help clients realize their dream of becoming owners of a quality watershape. Whether I end up
There was a time not long ago when the thought processes of swimming pool and spa designers and contractors stopped at the edge of the deck - or even at the
Waterfeatures may well be the hottest thing in landscaping today, and the reason is simple: No other landscape detail captures all the senses the way moving water does. I don't get the impression that people sit around for hours watching their tulips grow, for example, but I know for a fact that people who have ponds in their yards will sit for hours, with others or in solitude, drinking in the scene and communing with the koi and the water lilies. In that sense, ponds have more to offer than the average waterfeature: A pond's live component adds interest and touches of tranquility that work in countless settings, from backyards and corporate offices to dining terraces and the common areas in apartment complexes. The possibilities are
Of all the features associated with inground swimming pools, attached spas almost certainly have the most complex designs. Achieving proper hydrotherapy-jet action requires the interweaving of air lines, water lines, fittings, jets and associated pumps, blowers and motors in a way that delivers results the customer wants and expects. And making mistakes is definitely costly: Once the plumbing is set in concrete, there's no easy way of turning back. The bottom line: You have to get it right the first time! Yes, you can adjust inground systems, but it usually involves ripping out expanses of decking and chunks of the spa shell at the very least - definitely not activities that breed customer satisfaction. It's a high-stakes game, but all too often I see pool builders take an ill-advised roll of the dice by not doing the work ahead of time to make sure the
Value by Design