project enhancement

The notion that we should do all we can to exceed client expectations is one we hear trumpeted in almost every inspirational business seminar and in nearly every keynote speech during trade shows.    There are very good reasons for this:  After all, when you perform beyond your clients’ expectations, they’re far more likely to be pleased with the process, more reasonable in their requests and, ultimately, readier sources of the referrals that will keep your business hopping.  Not only that, but there’s also something wonderful in making people happy – if for no other reason than in doing so, we tend to make ourselves happy as well. In the watershaping world, conjuring those good vibrations is right up there for me alongside