communications

Adopted Vision
As a pool designer, my preference is to sit down with prospective clients, listen to what they have to say about a pending project and, working with their ideas, the site and the budget, come up with a program that makes all of us happy and proud. For the most part, that's the way things go for me these days. But I also know that, on certain occasions, it's necessary to go with the flow. In the project covered here, for example, a super-affluent property owner had called on a respected architect to
A Lesson in Communication
This project is wonderful in so many ways that it's tough to believe our clients could be anything less than perfectly satisfied - but, surprisingly, they've had a bone to pick with me. It's just gorgeous:  A great shape, beautifully detailed tile, a perimeter-overflow system augmented with a vanishing edge, underwater speakers, lush landscaping - a perfect Hawaiian-style plunge for
Inquiring Minds
Watershaping carries us onto the properties and into the private lives of our clients, and it does so to such a personal, even intimate level that I see the value and importance of getting to know them to the best of my ability.  Invariably, that means asking the right questions and knowing how to listen and interpret the answers.This isn’t a new topic – in fact, it’s been about ten years since I wrote an early string of WaterShapes columns on