client relations
‘Whenever I’d call my mother on the phone when I was a kid,’ began Brian Van Bower in a column he wrote for WaterShapes’ January 2002 edition, ‘she’d start the conversation by asking me, “Are you smiling?” ’ At a time when the pressure is on businesses to perform with higher levels of client service and accommodation than ever before, that question might carry even more significance than it did when Brian first wrote about it. He continued: ‘Back then, I never gave her greeting too much thought because
Putting a residential pool project out for bid can be a perilous undertaking for a property owner – especially when the home in question is new and architects or custom-home builders are involved in the process. Quite often, the architect or home builder will reach out to a local volume builder who, for free, will come in and provide a quote based on
What are the issues that need to be considered in designing a new swimming pool? In two previous installments in this series, we first focused on the information-gathering process, and then on budgeting and setting expectations. In this third and final chapter, we’ll roll through what’s involved in
In April 2001, as part of his “Details” column in WaterShapes, David Tisherman argued forcefully for constant, competent on-site supervision of watershaping projects. In his article, entitled “Super Vision,” he noted, “Call it quality control, attention to detail or perfectionism: There’s no
