consumer experience
Upgrading a tired classic kidney pool should not have been a particularly tall order, or so thought homeowners Kris Anna Andersen and R Lee Steele. Little did they know the depth and complexity they would face in trying to reclaim the pool's classic beauty and updating its equipment.
Will a flood of litigation compromise the watershaping industry's reputation and/or success -- and how might 'alternative dispute resolution' fit into the picture? Here's Eric Herman's take on both fronts.
