cleint relationships

When he builds custom pools for fully engaged homeowners, Randy Beard usually has no problems with setting and exceeding expectations. But here's a case where the client just couldn't absorb a key message about how to use the pool -- and therein hangs a tale.

A Lesson in Communication

This project is wonderful in so many ways that it's tough to believe our clients could be anything less than perfectly satisfied - but, surprisingly, they've had a bone to pick with me. It's just gorgeous: A great shape, beautifully detailed tile, a perimeter-overflow system augmented with a vanishing edge, underwater speakers, lush landscaping - a perfect Hawaiian-style plunge for