attitude
'When it comes to just about anything that matters in life,' wrote Brian Van Bower to open his June 1999 Aqua Culture column, 'the difference between success and failure is often your mindset and the attitude you bring to each situation, event or occasion. 'That's a huge generalization,' he added, 'but it's something I consider each and every time I prepare myself for
'Over and over at seminars and trade shows, watershapers ask me three distinct but interrelated questions: "How do you get into the high-end market?" and "How do you deal with wealthy customers?" and "How do you handle those kinds of jobs?" 'The short answer to all of them,' began Brian Van Bower in his Aqua Culture column in the April 2004 issue of WaterShapes, ' is that I've set myself up for it and am prepared to
‘During a presentation to a recent conference for the swimming pool and spa industry, I tossed this nugget to the audience: “By a show of hands, how many of you in this room believe that most people think highly of our industry? Please be honest.” ’ That’s how Brian Van Bower began his Aqua Culture column in the May 2003 edition of WaterShapes. He continued: ‘It was a mixed group of more than 160 people representing
‘It seems that everyone’s talking about “sustainability” these days, with the usual thought being that, as exterior designers, good environmental stewardship must be one of our main missions.’ That’s the way Bruce Zaretsky opened his On the Level column five years ago before asking a string of key questions: ‘But what is sustainability? What do watershapers need to do to encompass this philosophy? As important, what does it mean to our clients, and where are
‘Whenever I’d call my mother on the phone when I was a kid,’ began Brian Van Bower in a column he wrote for WaterShapes’ January 2002 edition, ‘she’d start the conversation by asking me, “Are you smiling?” ’ At a time when the pressure is on businesses to perform with higher levels of client service and accommodation than ever before, that question might carry even more significance than it did when Brian first wrote about it. He continued: ‘Back then, I never gave her greeting too much thought because
“I’m mad as hell, and I’m not going to take it anymore.” Those words (originally uttered by the fictional newsman Howard Beale, for those of you who remember the movie “Network”) reflected the frustration of a man overwhelmed by the forces that governed his working life and the society in which he lived. His declaration became the rallying cry of a movement that formed around his sense of outrage. I’m in that same sort of outraged mode right now and find myself on a similar quest for allies: I want the watershaping industry to change now and for the better, but
As we move through the long, hot, busy days of summer, it may well be that, like me, you have difficulty finding the time to sit down and read. This is one of the reasons I've gotten into audio books lately: I listen to them while traveling from job to job, and I find they're a great way to keep my mind stimulated when I just can't find the time to concentrate on the printed page. In that spirit of aural stimulation, I thought I'd reach back to the origins of this special medium and listen again to a classic motivational piece I'd first heard 15 years ago from legendary self-help guru Earl Nightingale. Called The Strangest Secret (issued by Nightingale-Connant Corp.), the original recording was made way back in 1956, when Nightingale recorded his thoughts to help
"To succeed in business or in life, I don't think you need fancy schooling or highly technical experience. What I think you need is common sense, a commitment to hard work and the courage to go your own way."-- Robert Mondavi That statement from Robert Mondavi's autobiography truly inspires me. Since I first read those words, I've become keenly aware of how this and other things he says about his career in the wine industry apply not only to
No doubt about it: More and more quality projects are being designed and built by the various segments of the watershaping trades these days. That pleases me for a number of reasons, not the least of which is that it tends to reinforce my observation and belief that great work is done mostly by people who take genuine pride in what they do. Indeed, I see such a consistent correlation between pride and quality that I've come to see the former characteristic as a prerequisite for performance at the highest level. That may seem an obvious point, but when you scratch the surface of the subject as it relates to the watershaping industry, it takes on